RETURN AND REFUND POLICY

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present legal status of CBD (cannabidiol) products for the state in which you reside.

COMMON QUESTIONS AND ISSUES

 

I ORDERED THE WRONG PRODUCT AND WANT AN EXCHANGE

  • Please mail the unopened product to our mailing address above, and send an email to hq@uncanna.com letting us know that you have done so and your exchange product request. We will coordinate an exchange or 100% refund via email, usually processed with 24-48hrs. If a replacement product is sent to you, we will cover the shipping charge.

I WOULD LIKE TO CANCEL MY ORDER

  • If you decide to cancel your order, please email hq@uncanna.com prior to cancelling the charge via your bank and we will ensure that you are completely satisfied with an exchanged product or a total refund of your purchased order.

I WOULD LIKE A REFUND ON MY ORDER

  • We do not refund orders in which the product safety seal has been broken, there are too many scammers to accommodate this. If your product is intact, please mail the unopened product to our mailing address above, and send an email to hq@uncanna.com letting us know that you have done so. We will coordinate a 100% refund via email, usually processed with 24-48hrs. If you decide you want to try a replacement product instead, we will cover the shipping charge.

I HAVE ANY OTHER POSSIBLE ISSUE

  • Please send an email to hq@uncanna.com and let us know what the situation is. We are very accommodating, and will work out a resolution to earn your continued support.
Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 

Shipping 
To return your product, you should mail your product to: UC Industries, LLC, 1001 BANNOCK STREET, DENVER CO 80204, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Close (esc)

THE UNCANNA NEWSLETTER

UPDATES AND PROMOTIONS | DON'T MISS OUT

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now