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RETURN AND REFUND POLICY

 

COMMON QUESTIONS AND ISSUES

 

    I WOULD LIKE TO CANCEL/CHANGE MY ORDER

    • If you decide to cancel or change your order, please email hq@uncanna.com prior to cancelling the charge via your bank and we will ensure that you are completely satisfied with an exchanged product or a total refund of your purchased order.

    I WOULD LIKE A REFUND ON MY ORDER

    • We do not refund orders in which the product safety seal has been broken, there are too many scammers to accommodate this. If you decide you want to try a different product, we will cover the shipping charge.

    I HAVE ANY OTHER POSSIBLE ISSUE

    • Please send an email to hq@uncanna.com and let us know what the situation is. We are very accommodating, and will work out a resolution to earn your continued support.
    Non-refundable items: 
    Gift cards 
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